Privacy Policy

Last Updated: October 2026

Welcome to house-claims.com (referred to as "we", "us", or "our"). We are deeply committed to protecting and respecting your privacy. This Privacy Policy details how we collect, manage, use, and securely protect your personal data when you interact with our website, fill out our eligibility assessment forms, or communicate with our housing disrepair advisors.

1. The Personal Data We Collect

When you utilize our free 2-minute assessment engine, interact with our helpline, or send queries to our office, we process specific categories of data including:

• Identity Details: Your full name, title, and confirmation of legal adult status.
• Contact Coordinates: Your phone number, email address, and active residential property postcode.
• Tenancy Profile Data: The category of your landlord (e.g., Local Authority Council, Housing Association, or Private Landlord) and full confirmation of your active tenancy status.
• Disrepair Details: Granular information regarding property defects (such as mould levels, active water leaks, boiler drops, or structural cracks), logging timelines, and records of text or email notifications sent to your landlord.
• Technical Interaction Data: Your IP address, browser type, cookies data, and interactions logged during your digital session on house-claims.com.

2. Our Lawful Bases for Processing Data

Under UK GDPR rules, we rely on the following explicit lawful conditions to process your personal variables:

• Consent: When you voluntarily submit your variables into our eligibility check engine, you grant us permission to assess your claim options.
• Legitimate Interests: To verify your contact variables, check that you fit the initial profile layout required by our panel law firms, and accurately process your legal file transition request.
• Legal Obligations: To adhere to regulatory record preservation frameworks mandated by UK supervisory bodies or the Information Commissioner’s Office (ICO).

3. How We Utilize Your Information

We leverage your processed variables exclusively to deliver an optimized claims evaluation layout, including:

• Validating your initial property disrepair profile parameters against UK housing statutory rules (such as the Landlord and Tenant Act 1985).
• Contacting you via phone, SMS, or email to verify case anomalies and structure your introductory legal summary profile.
• Transferring your data securely to an independent, specialized panel solicitor firm to manage your active case.
• Tracking optimization, drop-off rates, and interaction trends on house-claims.com.

4. Data Sharing and Introducing Third Parties

We do not sell, lease, or distribute tenant data to cold-calling networks or external brokers. To fulfill your request for legal remediation, your data will be securely transferred to:

• Our curated panel of independent law firms regulated by the Solicitors Regulation Authority (SRA).
• Independent residential structural surveyors instructed to verify building maintenance errors on your property.
• Authorized digital data processor utilities (such as our secure cloud hosting servers or secure contact center notification systems).

5. Secure Processing and Data Preservation

We deploy robust organizational security structures, including 256-bit SSL browser encryption protocols and sandboxed data servers, to safeguard tenant parameters from unauthorized exposure. We preserve your personal variables only as long as strictly necessary to fulfill the specific processing parameters set out in this document or to conform to relevant statutory preservation limits under UK financial and legal framework laws.

6. Your Statutory Legal Rights

Under the conditions set out by UK Data Protection rules, you possess absolute, unhindered rights regarding your information profile, including your right to:

• Request a full copy of all personal variables we preserve regarding your profile layout (Subject Access Request).
• Instruct our team to immediately correct outdated, incomplete, or false contact or property records.
• Instruct our data team to erase your entire personal file database completely from our live processing systems ("Right to be Forgotten").
• Withdraw your explicit processing consent variables at any given time, forcing us to cease active outreach channels.

To exercise any of these privileges, please connect with our dedicated privacy officer directly at info@house-claims.com.

7. Supervisory Authority

If you have any remaining anxieties regarding our data preservation profiles, you retain an absolute right to escalate complaints directly to the UK tracking data authority: The Information Commissioner’s Office (ICO) via their public web desk portal (ico.org.uk).